Privacy Policy

1. Who This Policy Covers

This policy applies to:

• Sellers who list a home on unlockt.pro
• Buyers who verify their identity and book a self-guided tour on the Site
• Site visitors who browse listings, submit waitlist requests, or contact us

It does not apply to third-party services linked from the Site (for example, our identity verification partner) except as specifically described below.

2. Information We Collect

From sellers

• Contact information — name, email, mobile phone number, mailing address
• Property information — address, photos, price, physical attributes, disclosures you choose to include, HOA information
• Payment information — payment card details are handled directly by our payment processor (Stripe); we receive a token and the last four digits, never the full card number
• Session and activity data — dashboard logins, tour approvals and denials, listing edits, and other actions you take on the Site

From buyers

• Contact information — email, mobile phone number
• Identity verification data — first and last name, date of birth, and a scan of a government-issued ID, collected and processed by Stripe Identity on our behalf (we receive a verification pass/fail and a redacted name, not the ID image itself)
• Payment information — for the $5 verification fee, handled by Stripe as above
• Tour data — the listings you tour, the times you tour, and any feedback you provide

From all Site visitors

• Device and browser information — IP address, browser type, operating system, referring URL
• Cookies and similar technologies — session cookies used to keep you signed in, and a small number of first-party analytics cookies used to count page views (we do not use third-party advertising or tracking cookies)
• Voluntary submissions — anything you type into a waitlist form, contact form, or feedback form

3. Why We Collect It

We use the information above only for the following purposes:

• To operate the Site — display listings, process tour bookings, verify buyer identity, issue lockbox codes at the right time to the right buyer, deliver feedback to sellers
• To communicate with you — service messages, tour notifications, sign-in codes, password-less authentication codes, occasional operational updates
• To bill and collect payments — process the monthly seller subscription, add-on purchases, and buyer verification fee
• To prevent fraud and abuse — detect and stop misuse of the Site, identity fraud, unauthorized property access, or scraping
• To improve the Site — analyze anonymized usage patterns and address bugs
• To comply with law — respond to lawful requests, cooperate with law enforcement, and enforce our Terms of Service

We do not use your information for advertising retargeting, we do not sell your information, and we do not share your contact information with third parties for their marketing purposes.

4. SMS Text Messaging — Specific Practices

Because SMS involves particular consumer-protection rules, this section calls out how we handle it specifically.

How we obtain your consent

• Sellers provide their mobile number in the listing wizard on unlockt.pro. The number field is accompanied by a short disclosure that consent to service SMS is included.
• Buyers provide their mobile number during tour booking and identity verification. The same disclosure appears near the number field.
• We do not accept SMS opt-ins through any keyword-based mechanism. All opt-ins are collected through the Site with the disclosure visible at the point of collection.

What we send

• Tour request notifications (to sellers)
• Tour confirmations, reminders, and one-time lockbox access codes (to buyers)
• Post-tour feedback links
• Sign-in codes for passwordless authentication
• Occasional operational updates related to your active listings or tour bookings

Message frequency varies based on your activity. Message and data rates may apply.

How to stop or get help

• Reply STOP to any UnLockt SMS to opt out of further messages. STOP is honored automatically and immediately by our SMS carrier partner (Twilio).
• Reply HELP to any UnLockt SMS to receive a short message with our contact information. You may also email hello@unlockt.pro for help at any time.
• Opting out of SMS may impact your ability to receive time-sensitive information such as tour access codes. If you opt out and later want to receive messages again, you can re-opt in through the seller or buyer form.

Who we share your phone number with

• Twilio (our SMS carrier) — solely to deliver the messages we send you
• The Campaign Registry / mobile carriers — solely for the technical delivery, spam classification, and STOP/HELP handling required by US messaging regulations
• Never with unaffiliated third parties for their own marketing

5. Who Else We Share Information With

We share only the minimum information required with the following categories of service provider, and only to operate the Site:

• Payment processor: Stripe, Inc. (handles seller subscriptions, add-on purchases, buyer verification fees, and Stripe Identity)
• SMS carrier: Twilio, Inc. (delivers SMS messages)
• Email delivery: Resend (delivers transactional emails)
• Lockbox coordination: Igloohome (issues one-time PIN codes to specific lockboxes)
• Hosting and database: Vercel (application hosting) and Neon (managed Postgres database)
• Analytics: first-party Vercel Analytics, aggregated only

Each of these providers is contractually bound to use your information only to provide services to UnLockt.

We may also disclose information (a) to comply with a subpoena, court order, or other legal process, (b) to protect the rights, property, or safety of UnLockt, our users, or the public, or (c) in connection with a merger, acquisition, or sale of assets — in which case the acquirer will be bound by this Policy for information already collected.

6. Data Retention

• Listing data — retained while a listing is active and for 24 months after cancellation for record-keeping and dispute resolution, then deleted or de-identified.
• Tour and buyer data — retained for 24 months after the tour date, then de-identified for aggregate analytics.
• Identity verification data (via Stripe Identity) — Stripe retains ID scans according to their own policy; UnLockt retains only the verification result and a redacted name.
• Waitlist and contact-form data — retained until you request deletion or until 24 months of inactivity, whichever comes first.
• Payment records — retained as required by tax and accounting law (typically 7 years).

7. Your Choices and Rights

You may at any time:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated personal information (subject to the retention rules above)
• Opt out of SMS by replying STOP to any UnLockt message
• Opt out of non-essential emails using the unsubscribe link in those emails (transactional emails such as tour confirmations and sign-in codes cannot be opted out of while your account is active)

To make any of these requests, email hello@unlockt.pro from the address on file.

If you are a California, Colorado, Connecticut, Virginia, or other state-privacy-law resident, you have additional rights under your state’s law. We honor all such rights and treat all users to the same standard regardless of state.

8. Children

The Site is intended only for adults aged 18 and older. We do not knowingly collect personal information from anyone under 13. If you believe we have collected information from a child under 13, please contact hello@unlockt.pro and we will delete it.

9. Security

We use industry-standard measures to protect your information — including HTTPS across the Site, encrypted database connections, restricted internal access to production data, and payment tokenization through Stripe. No system is perfectly secure; we cannot guarantee that unauthorized access will never occur, but we work to prevent it and to notify affected users promptly if it does.

10. International Users

The Site is operated from the United States and is intended for US-based sellers and buyers of residential real estate. If you access the Site from outside the United States, you consent to the transfer of your information to the US, which may have different data-protection laws than your country of residence.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make a material change to how we collect, use, or share your information, we will notify active users by email at least 15 days before the change takes effect. The “Last updated” date at the top of this page indicates when the current version took effect.

12. Contact

Questions, requests, or concerns about this Privacy Policy may be sent to: